tag:blogger.com,1999:blog-1290433898412362561.post5784387035359056969..comments2024-01-19T05:39:04.545-05:00Comments on HEALING HEARTACHES, STORIES OF LOSS AND LIFE: HP, you are on the "S" list nowDrSEShttp://www.blogger.com/profile/15880145195120928383noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-1290433898412362561.post-90970483368651056712013-02-07T09:01:24.904-05:002013-02-07T09:01:24.904-05:00oh geez, thanks friends for the support, as the HP...oh geez, thanks friends for the support, as the HP lays on the table awaiting the empty box... battery out *dont ship that the instuctions will say*, cord separate, *dont ship that instructions will say*....<br /><br />have that memorized, and have now learned YOU CAN ASK FOR AN ENGLISH SPEAKING PERSON... duh<br />how could I not have known after all these calls...<br /><br />need your itty bitty screws tightened? Just give a call, I have the screwdriver laying here... awaiting FED EX, they do use that service and the truck should be rolling in, yet the "case manager" has yet to call me, I'm sure that person will tell me a thousand reasons they will not replace the lemon... wonder if they've read the blog, I did tweet it to Meg, to HP and place it on HP Facebook page you know!!!<br /><br />oh the wonders of technology and customer service...DrSEShttps://www.blogger.com/profile/15880145195120928383noreply@blogger.comtag:blogger.com,1999:blog-1290433898412362561.post-44109887395780588522013-02-06T21:50:35.264-05:002013-02-06T21:50:35.264-05:00My Goodness Dr. Sherry That is so tough. I know a...My Goodness Dr. Sherry That is so tough. I know as computer illiterate as I am I would not have gotten as far as you did. I have a Dell and it has treated me well. It is 6 years old. I have not had very many problems with it and the customer service is not so bad but it has its issues. Especially, when they do not speak good English and I can't understand them. My warranty ran our a year ago and I did not renew it so I know I am just buying time because they don't always last so long. I probably would get a Dell next time. I hope you get it all worked out. Have a good evening /Sandy♥fluffhttps://www.blogger.com/profile/00375651410224358464noreply@blogger.comtag:blogger.com,1999:blog-1290433898412362561.post-21023100031618540202013-02-06T17:30:11.514-05:002013-02-06T17:30:11.514-05:00helloooooo.
oh, dearest Doc, I am so very sympathe...helloooooo.<br />oh, dearest Doc, I am so very sympathetic to your frustration and your dismay... once again, the same old story of priorities gone awry ..<br />money and greed versus old fashioned<br />concern and top notch customer service.. I could also recant several tales of such similiar events, from the lack of service in most all aspects of daily life..<br />grocery stores, gas stations, post office, electric company and the list goes on and on... we have reached a time in our world where we, the mighty consumer, must settle for minimal service, lack of effective communication and satifaction.. I am sick and tired of automated scripts, long waits on hold while listening to the most annoying choices of music but above all, the notion that all of the above should be deemed "acceptable" by us .. and we are expected to be happy, satisfied and remain loyal to the brand..<br />little do THEY know, our scarce dollars still shout power and when they get on the "S" list.. good luck to recovering my business ever again .. STOMP !! <br />you amaze me with your unending patience and talents.. I must say, I did find myself laughing and grinning at the visuals you created.. your humor is always refreshing and vivid.. I admire your ability to refrain from expletives and anger despite your obviously proviked frustrations..<br />you are a rock Doc, and you "ROCK "<br />always !! I will share your story and stand by you in banning HP from my list of consumer friendly businesses.. the power of word of mouth advertising, and KARMA, as we all know, reaches far beyond ..<br />loved the blog today and I am happy that you did not let those idiots get the best of you ...<br />Thank you for all you do for so many peeps all of the time.. you sure made me smile..<br />wishing all a peaceful winter's eve,<br />counting my blessings and hugging my<br />precious angels..<br />sign me, ♥<br />A.Anonymousnoreply@blogger.com